سياسة الأستبدال والاسترجاع

The process of sale and your purchase and use of the available products in this store are subject to the terms and conditions of use and service. The store may accept or reject or cancel your order in some cases, for example, if the product you wish to purchase is unavailable, or if the product was priced incorrectly, or if the order was found to be fraudulent. The store will refund what you paid for the order that was not accepted or canceled. The store reserves the right to make any modifications or changes to its store and to the policies and agreements related to it, including the terms of exchange and return. How can I return or exchange a product I purchased? When you purchase a specific product and it is found to have a defect or manufacturing error, it is returned after reporting that. You must contact Ronaa Al-Qassim customer service within 24 hours and report the problem you face, with the issue documented by sending a picture of the product without opening, tampering, or damaging it. You have the right to exchange or return the product within no more than 24 hours to preserve your rights. Conditions for exchange and return: The item must be kept in its original condition at the time of purchase without damage or tampering. When returning the item, the price will be refunded to the consumer in the same way as the payment was made, without deducting any amount from the product's price. If damage is proven or observed on the product by the consumer, you have the right not to accept the product from the courier and to contact customer service to return or exchange the product after the courier's confirmation. What is the required period to refund the amount paid if the order is returned? When returning the product and the order status is paid, you must contact customer service to complete the return process and refund the amount. The refund will be processed within 3-7 working days to the customer's account, starting after the return request is created. How can I cancel the order? You must contact the support team and clarify the reason for canceling the order. The required documents should be attached. Your request will be reviewed within 2 to 5 working days. What are the terms and conditions for canceling the order? If you cancel the order or refuse to receive it for any reason, and the order has been loaded and the courier has gone to the agreed-upon pickup location, a 25 administrative fee will be deducted from the order value before the refund process.